Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Elegant Mommy.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*FREE local pickup- (orders are typically ready within 4 business hours). However, it could take up to two business days.  If we expect your order to take longer than that, we will contact you as soon as we can. 

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Items are shipped as soon as possible, typically within 1-2 business days. Tracking information is provided via email to the customer at the time the order is completed. We do not process or ship orders on weekends or holidays.

Free shipping on orders over $100. Some oversized items will have additional shipping charges. You will see shipping totals at checkout.

Elegant Mommy is happy to ship internationally as well. If you would like a quote on international shipping, please contact us.  Elegant Mommy does not ship internationally unless verbal communication has been made with the customer.

Shipment to P.O. boxes or APO/FPO addresses

Elegant Mommy ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Customs, Duties, and Taxes

Elegant Mommy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Elegant Mommy is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Elegant Mommy will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

 

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call (605)338.0228    
  2. Or alert us at sales@elegantmommy.com